Return Policy

Instruments and Bows
Instrument or bow purchases may be returned in the first SEVEN days. A restocking fee of 10% applies to returns of all credit card charges over $500.00.* Consignment instruments/bows and instruments/bows purchased using a trade-in are FINAL SALES and are excluded from this return policy. Returns must be accompanied by a receipt of purchase and PROOF OF ID to receive a refund or store credit. Instruments and/or bows must be in new or original condition as sold. Lisle Violin Shop reserves the right to refuse any returns due to structural or cosmetic damage. After SEVEN days, instruments or bows can be accepted for trade-in only under the normal trade-in policies. (See Lisle Violin Shop Trade Policies for more details.) 

Cases
Case purchases may be returned in the first SEVEN days. A restocking fee of 10% applies to all returns of all credit card charges over $500.00.* Returns must be accompanied by a receipt of purchase and PROOF OF ID to receive a refund or store credit. Cases must be in NEW cosmetic condition to be accepted for return. Cases with scratches, cosmetic damage, or other structural damage will not be accepted. Manufacturer defects may be addressed with the manufacturer under their guidelines and discretion within 90 days.

Strings
Uninstalled strings in the original packaging may be returned to Lisle Violin Shop within 30 days for refund or store credit. Once a purchased string has been installed on an instrument, it cannot be returned except in the case of manufacturer defect. Cash sales must be accompanied by a receipt for proof of purchase to receive a refund or store credit. A restocking fee of 10% applies to all returns of all credit card charges over $500.00.*

Accessories and Music
Unopened and unused accessories, books, and CDs may be accepted for a full refund in the first 30 days. Items with missing parts, markings on the item, or any other condition other than new will not be accepted. Cash sales must be accompanied by a receipt for proof of purchase to receive a refund or store credit. A restocking fee of 10% applies to all returns of all credit card charges over $500.00.*

*10% restocking fee applies to amount charged to the credit card. Refunds for cash or check payments will be issued a refund by check after a waiting period of 14 days. There will be a $34.00 returned check fee added to the total due for checks returned to Lisle Violin Shop unpaid for any reason.