Payment Plans for Instrument Purchases

Rental customers may utilize their rental credit for up to 80% of the purchase price of any Lisle Violin Shop outfit.  All prices featured in our shop and in our online catalog are realistic selling prices, not “list prices”. In addition to this, eligible customers may choose to finance the outfit of their choice up to 12 payments in 12 months or less, interest-free with approval. (Downpayment may be required. Rental credit may not be used towards consignments. Financing is not available for consignment purchases.)

Protection Plan

Lisle Violin Shop’s Instrument Protection Plan is included in the monthly payment of every rental. We will maintain your instrument, bow, and case in excellent playing condition. Our Protection Plan includes free string replacement, as well as replacement or repair for accidental damage, theft, fire, or flood. The Protection Plan is offered on a yearly basis for instrument outfits up to $1800 purchased from Lisle Violin Shop for $96.00 plus tax per year for violins and violas or $144.00 plus tax per year for cellos and basses.

Limited Warranty

Instrument Warranty

Stringed Instruments, new or used, and repairs are guaranteed to be free of defects in materials or workmanship for a period of ONE YEAR from date of delivery with the following exceptions and conditions as listed below:

1. Strings installed as part of the original setup on LVS instruments are guaranteed for SEVEN DAYS after purchase. This guarantee excludes corrosion, playing related wear and tear, and over tuning. 
2. Top and bottom plate seams and fingerboard joints are guaranteed for no longer than SIX MONTHS. Wood warpage related to moisture or improper maintenance is not covered under this warranty. We recommend checking all top and bottom seams and fingerboard joints every six months to ensure that any open seams are rejoined in a timely manner as part of the normal maintenance of a wood instrument.   
3. This warranty is issued to the original purchaser and is not transferable. 
4. Lisle Enterprises, LLC or Lisle Enterprises designee is the sole judge of the applicability of any provision of this warranty. Abuse, accidental damage, normal depreciation, or repair by unauthorized person(s) may void any or all provisions of this warranty. Lisle Violin Shop’s liability for defects in materials or workmanship is limited to the correction of those defects. There is no liability for consequential damages. It is the responsibility of the buyer to pay any shipping charges if applicable.

Bow Warranty

New bows are guaranteed to be free of defects in materials or workmanship for a period of SIX MONTHS from date of delivery with the following exceptions and conditions as listed below:

1. Loss of hair through usage or damage due to improper maintenance is not covered under this warranty. 
2. Damage from bow bugs or other pests is excluded from this warranty.
3. This warranty is issued to the original purchaser and is not transferable. 
4. Lisle Enterprises, LLC or Lisle Enterprises designee is the sole judge of the applicability of any provision of this warranty. Abuse, accidental damage, normal depreciation, or repair by unauthorized person(s) may void any or all provisions of this warranty. Lisle Violin Shop’s liability for defects in materials or workmanship is limited to the correction of those defects. There is no liability for consequential damages. It is the responsibility of the buyer to pay any shipping charges if applicable.

Used or antique bows are excluded from this warranty.  These items are sold “as-is” with no warranty, expressed or implied. We strongly recommend adding any purchase immediately to your insurance policy.

Repair Warranty

Repairs are guaranteed to be free of defects in materials or workmanship for a period of SIX MONTHS from date of delivery with the following exceptions and conditions as listed below:

1. Open seam repairs are guaranteed for no longer than THREE MONTHS. Wood warpage related to moisture or improper maintenance is not covered under this warranty.
2. Some repairs may not be guaranteed due to the nature of the repair. These repairs are typically intended to extend the life of an instrument or bow for a short time after major damage and are less expensive. As a result,  they cannot be guaranteed as they are intended as a stopgap measure instead of a full repair. The customer will be informed regarding these types of repairs prior to the actual repair.
3. Bow hair length, wedges, knots, and camber are guaranteed to be secure and correct for as long as the bow retains its full hank of hair but no longer than THIRTY DAYS.
4. Special requests as to bow hair length or other repairs outside our normal specifications will be considered on a case-by-case basis. Since these repairs do not fall within our normal specifications, they would be excluded from our normal warranty.  Customers will be informed prior to repair if a special request is made. It is the customer’s responsibility to verify any special requests are correctly stated on the work order. Lisle Violin Shop reserves the right to refuse any repair which does not meet our standards or specifications.
5. Lisle Violin Shop reserves the right to refuse any repair request on an instrument or bow which was not made with standard materials, including but not exclusive to plastic, incorrect materials, or incorrect glues used in construction.
6. This warranty is issued to the original purchaser and is not transferable. 
7. Lisle Enterprises, LLC or Lisle Enterprises designee is the sole judge of the applicability of any provision of this warranty. Abuse, accidental damage, normal depreciation, or repair by unauthorized person(s) may void any or all provisions of this warranty.
8. Lisle Violin Shop’s liability for defects in materials or workmanship is limited to the correction of those defects. There is no liability for consequential damages. It is the responsibility of the buyer to pay any shipping charges if applicable.

Returning a Rental

Lisle Violin Shop’s rental program is month to month, so you may return your rental at any time. Please call us to request return authorization if you wish to have the instrument picked up at a school our shop regularly services. You may also return the instrument to either one of our shops. Violins and violas can be shipped via UPS, FedEx, or USPS-please call us for additional information regarding packaging and insurance. Upon receiving your instrument, any balance due is immediately payable. If your instrument is returned before the 10th of the month, the balance for the month will be removed. Any rental credit accumulated towards purchase will be forfeited 10 days after the rental has been terminated if a purchase option is not elected. 

Click here to download our SCHOOL RETURN/EXCHANGE FORM. 

Please Note that you will need to call us for authorization prior to any returns or exchanges.  Failure to do so may result in your account not being credited for your return.

School Deliveries

Lisle Violin Shop representatives service over 25 public school districts in the Greater Houston and surrounding areas, in addition to a number of private schools and studios. New orders, larger size instruments, or supplies our customers need can be arranged for drop off at school to your child’s orchestra director. We are also able to pickup instruments which need repairs and provide you with a complimentary loaner instrument while we complete your repair in a timely fashion.

To make arrangements for delivery services, please call one of our locations or email us.